Terms of service

Terms of Service

Last updated: August 23, 2026

These Terms of Service govern access to and use of the BOTASENS website and online services operated by DSK GROUP.

By accessing or using our website, you acknowledge that you have read and agree to these Terms of Service.

Purchases made through the BOTASENS online store are separately governed by our Terms and Conditions of Sale.

1. Website Operator

The BOTASENS website is operated by:

DSK GROUP — BOTASENS
38 Rue des Mathurins
75008 Paris
France

Email: sales@botasens.com
Telephone: +32 470 52 60 15

Company number: 102298692
VAT number: FR19102298692

Website: www.botasens.com

2. Access to the Website

We make reasonable efforts to ensure that the BOTASENS website remains accessible and operates correctly.

However, access may occasionally be interrupted, restricted or suspended for maintenance, security, technical, operational or other legitimate reasons.

We may update, modify, suspend or discontinue certain website features where reasonably necessary.

3. Permitted Use

You may use the BOTASENS website only for lawful purposes.

You must not:

use the website for fraudulent, unlawful or abusive purposes;
attempt to gain unauthorized access to the website, servers, accounts or systems;
interfere with the security or normal operation of the website;
introduce viruses, malicious code or other harmful technologies;
use automated systems to extract or collect website content without authorization;
impersonate another person or provide deliberately false information;
use the website in a manner that infringes the rights of BOTASENS or any third party.

We reserve the right to restrict access to the website where reasonably necessary to protect our customers, systems, business or legal rights.

4. Customer Accounts

Certain website features may allow you to create or use a customer account.

You are responsible for ensuring that the information associated with your account is accurate and up to date.

You are also responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

If you believe that your account has been accessed without authorization, please contact us promptly.

5. Online Purchases

Purchases made through the BOTASENS online store are governed by our separate Terms and Conditions of Sale.

Additional information regarding orders is available in our:

Shipping Policy
Return & Refund Policy
Privacy Policy

In the event of a conflict concerning a purchase, the Terms and Conditions of Sale and applicable consumer law will take precedence over these Terms of Service in relation to that purchase.

6. Product and Website Information

We make reasonable efforts to ensure that information presented on our website is accurate and up to date.

However, product photographs, colours and other visual representations may vary slightly depending on lighting, screen settings, packaging updates or production batches.

We may correct errors, inaccuracies or omissions and update website content when reasonably necessary.

7. Intellectual Property

The BOTASENS website and its content, including but not limited to:

trademarks and brand names;
logos;
product names;
photographs;
videos;
illustrations;
graphics;
text and product descriptions;
designs;
visual identity; and
website content and structure

are protected by applicable intellectual property laws.

Unless otherwise stated, these elements belong to DSK GROUP, BOTASENS or their respective licensors and partners.

You may not reproduce, distribute, modify, publish, sell, commercially exploit or otherwise use protected content without prior authorization from the relevant rights holder, except where permitted by law.

8. Reviews and User Content

Where the website allows customers to submit reviews, comments, photographs or other content, you are responsible for the content you submit.

Content must not be unlawful, fraudulent, defamatory, discriminatory, abusive, misleading or infringe the intellectual property, privacy or other rights of third parties.

We may moderate or remove content where reasonably necessary to comply with applicable law, protect third-party rights or maintain the integrity of our services.

9. Third-Party Services and Links

Our website may integrate or provide access to services operated by third parties, including payment providers, delivery services, social media platforms, analytics services and other technology providers.

Third-party services may be governed by their own terms and privacy policies.

BOTASENS is not responsible for the content, availability, security or practices of third-party websites or services that we do not control.

10. Personal Data and Cookies

Personal information collected through the BOTASENS website is processed in accordance with our Privacy Policy and applicable data protection law.

Where required by law, you may manage your consent to non-essential cookies and similar technologies through the privacy controls available on our website.

11. Security

You must not attempt to circumvent or interfere with any security feature of the BOTASENS website.

Although we take reasonable measures to protect our website and services, no online system can be guaranteed to be completely secure or continuously available.

12. Liability

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, BOTASENS shall not be responsible for losses resulting from unlawful, improper or unauthorized use of the website or from circumstances outside our reasonable control.

Nothing in these Terms restricts any mandatory consumer rights.

13. Changes to These Terms

We may update these Terms of Service where necessary to reflect changes to our website, services, business practices or legal requirements.

The latest version will be published on this page together with its revision date.

14. Applicable Law

These Terms of Service are governed by French law.

Where a user is a consumer residing in another country, this choice of law does not deprive that consumer of mandatory protections available under the laws applicable in their country of habitual residence.

15. Contact

For questions regarding the BOTASENS website or these Terms of Service, please contact: