Refund policy

Return and Refund Policy

We want you to be fully satisfied with your BOTASENS experience. If for any reason you are not happy with your purchase, you may request a return within 14 days of receiving your order.

Conditions for Return:
- The product must be unused and in its original, sealed packaging.
- Items that have been opened or used cannot be returned for hygienic reasons.
- Return requests must be submitted to contact@botasens.com, with your full name and order number.

Return Process:
1. Send us an email at sales@botasens.com to request a return.
2. After validation, we will provide you with the return instructions.
3. Send the item back to us within 7 days of approval.

Return Shipping Costs:
- Return shipping costs are the responsibility of the customer.
- In case of a defective or incorrect item, we will cover the return costs.

Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 7 business days.
- Delivery charges (if applicable) are non-refundable.

Contact Us:
For any questions regarding returns, feel free to contact us at:  
sales@botasens.com