Refund policy
Return & Refund Policy
At BOTASENS, we want you to feel confident discovering our fragrances. If you are not satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.
30-Day Money-Back Guarantee
Not the fragrance you expected? No problem.
You may try one bottle from your order, and if you are not satisfied with the fragrance, contact us within 30 days of delivery.
Our 30-day money-back guarantee applies to one opened bottle per order. If your order contains several bottles, any additional products must remain unopened, unused and in their original packaging to be eligible for return.
How to Request a Return or Refund
- Contact us at sales@botasens.com within 30 days of receiving your order.
- Include your full name and order number, and briefly explain the reason for your request.
- Our customer care team will review your request and provide you with the appropriate instructions.
Please do not return any products before receiving instructions from our team.
Unopened Products
Unopened and unused products may be returned within 30 days of delivery, provided they are in their original, sealed packaging.
Unless the product is defective, damaged or incorrect, return shipping costs are the responsibility of the customer.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at sales@botasens.com.
We will arrange an appropriate solution and cover any applicable return or replacement costs.
Refunds
Once your request has been approved, your refund will be issued to your original payment method.
Please allow up to 7 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the refund to appear on your account.
Original delivery charges, where applicable, are non-refundable unless the product received was damaged, defective or incorrect.
Fair Use
Our 30-day money-back guarantee is designed to allow customers to discover BOTASENS with confidence. We reserve the right to refuse refund requests in cases of suspected abuse, repeated excessive claims, or fraudulent activity.
This does not affect any statutory rights you may have under applicable consumer protection laws.
Contact Us
For any questions regarding returns or refunds, please contact: