Shipping policy
At BOTASENS, every order is carefully prepared and securely packed to ensure that your products arrive in the best possible condition.
We ship to France, several European countries and selected international destinations.
1. Order Preparation
Orders are processed after payment confirmation and prepared as quickly as possible.
Once your order has been dispatched, you will receive a shipping confirmation by email with tracking information whenever available.
During weekends, public holidays, promotional periods or periods of high demand, order preparation may take slightly longer.
2. Shipping Methods & Costs
Depending on your destination, BOTASENS may offer:
- Home delivery
- Pick-up point delivery
- Locker delivery
Available delivery methods and shipping costs depend on your delivery address, selected delivery method and order value.
The exact shipping cost, if applicable, is displayed at checkout before payment.
Free shipping may be available depending on the destination, order value or current promotional offer. When applicable, the conditions for free shipping will be clearly displayed on our website or during checkout.
3. Delivery Times
Delivery times vary depending on the destination, selected delivery method and carrier.
Any delivery time displayed on our website or during checkout is an estimate and does not constitute a guaranteed delivery date.
Delivery may occasionally be delayed due to circumstances outside our control, including carrier delays, public holidays, weather conditions, high-volume periods or other exceptional events.
4. Pick-up Points & Lockers
When pick-up point or locker delivery is available, customers are responsible for collecting their parcel within the time period specified by the carrier.
The carrier will normally send collection information directly to the contact details provided with the order.
If a parcel is not collected within the required period and is returned to us, please contact our customer service team.
Additional shipping costs may apply if you request the order to be shipped again.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.
Please check your information carefully before confirming your purchase.
If a parcel cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be shipped again.
6. Damaged Parcels or Delivery Issues
If your parcel arrives visibly damaged, we recommend documenting the condition of the parcel and products with photographs.
If a product is damaged, missing or incorrect, please contact us as soon as possible at sales@botasens.com, including:
- Your order number
- A description of the issue
- Photographs of the parcel and/or products when relevant
Our customer care team will review the situation and assist you with the appropriate solution.
7. Delayed or Missing Parcels
If your tracking information has not been updated for an unusual period of time or you believe your parcel may be lost, please contact us.
We will review the tracking information and, where necessary, contact the carrier to open an investigation.
Carrier investigations may require additional processing time before a final resolution can be provided.
8. International Deliveries & Customs
BOTASENS ships to selected international destinations.
For deliveries outside the European Union, customs duties, import taxes or other local charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping cost and are the responsibility of the recipient.
Customs procedures may also affect delivery times.
9. Returns
Shipping and delivery issues are separate from product returns.
For information regarding returns, refunds and our 30-Day Money-Back Guarantee, please refer to our Return & Refund Policy.
10. Customer Service
If you have any questions regarding your order, shipping or delivery, please contact us at:
Our team will be happy to assist you.